Shipping policy

Shipping Policy

At M&L Studio, every personalised item is prepared with care before it is dispatched.

Processing Times

Personalised and made-to-order items may require additional preparation time before dispatch.

Processing times can vary depending on the product, level of personalisation, order volume and seasonal demand.

Estimated delivery information is shown at checkout where available.

Delivery Times

Once your order has been dispatched, delivery times depend on the shipping method selected and the destination.

Please note that delivery estimates are not guaranteed and delays can occasionally occur with the courier or postal service.

Busy Periods

During busy periods such as Christmas, Father’s Day, Mother’s Day and other seasonal events, processing and delivery may take longer than usual.

We recommend ordering early whenever possible.

Need Your Order by a Specific Date?

If you need your order for a particular date, please contact us before placing your order.

We will always do our best to help, but we cannot guarantee delivery by a specific date unless this has been confirmed in advance.

Personalised Orders

Please check all personalisation details carefully before completing your order.

Incorrect names, dates, messages or other details entered by the customer may result in delays or the item needing to be remade.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check your address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

Damaged or Missing Orders

If your order arrives damaged, please contact us as soon as possible and include clear photographs of the item and packaging where possible.

If your order appears to be delayed or missing, please contact us and we will help investigate the delivery.

Contact Us

If you have any questions about shipping or delivery before placing your order, please contact us through our website or online chat.

M&L Studio
More Than a Gift.